How Bentax and Ambolt AI Are Transforming the Ordering Process with AI and IoT
Bentax, a leading provider of coffee solutions, has undergone a comprehensive digital transformation in recent years. With the implementation of a new ERP system, CRM software, an updated webshop, and other digital tools, Bentax now faces the opportunity to utilize data in entirely new ways to enhance the customer experience and optimize internal processes.
To realize this potential, Bentax has partnered with Ambolt AI.
Ambolt contributes as a sparring partner and technical expert, helping to develop advanced algorithms and IT infrastructure that can transform Bentax’s ordering and inventory management processes.
Background and Project Goals
Bentax’s digital modernization enables the company to work with data across various systems, thereby creating new business opportunities. The goal of the project is to improve customers’ ordering flow and delivery reliability, while also reducing environmental impact through more accurate demand forecasting.
With the help of data analysis and advanced AI architecture, Bentax and Ambolt AI are developing a solution that can automatically predict and optimize reorders, ensure a more sustainable supply chain, and provide customers with a seamless experience.
Roles and Responsibilities
- Bentax: Responsible for making data available and contributing to data collection from various systems, while also acting as the business partner ensuring that the solution fits the company’s needs and future objectives.
- MDommerby: Acts as the project manager, responsible for the project's progress, focusing on business goals, and developing a business model that can potentially be brought to market.
- Ambolt AI: Serves as the technical advisor and is responsible for the development of the necessary algorithms and IT architecture. Ambolt ensures that the solution is technically sound and properly structured to maximize efficiency.
Challenges and Motivation
Bentax faces the challenge of harnessing large volumes of data from their new digital systems and extracting maximum value from them. With data from both ERP and CRM systems, updated webshops, and IoT-equipped coffee machines, the ambition is to integrate data from customers’ financial flows with Bentax’s solutions.
This integration will enable accurate predictions of customers’ future needs, reduce waste, and improve inventory management.
One of the project’s main focus areas is the combination of historical data with real-time data from IoT devices. This will allow Bentax to predict and suggest orders in appropriate quantities and at the right times.
The project also places strong emphasis on sustainability, where automated reordering processes can help reduce environmental impact by minimizing overconsumption and optimizing logistics.
Project Description
The project aims to develop an algorithm that can optimize the ordering processes through accurate forecasting and automated reordering. This solution will support both efficient inventory management and improved customer service.
The core components of the solution include:
- Data Collection: Analysis of both historical and real-time data, including specific variables such as machine type, coffee type, and number of brewed cups.
- Data Storage: A scalable and secure infrastructure for storing and managing the collected data.
- Algorithm Development: Design and implementation of a precise algorithm capable of predicting and suggesting order quantities and timings.
- Prediction: A model that can adjust reorder parameters based on each customer’s individual needs and consumption patterns.
To validate the solution, a Proof of Concept (PoC) will be conducted with a selected group of customers representing different consumption patterns and needs.
Expected Results
- A smoother and more efficient ordering process
- Improved delivery accuracy, reducing both surplus and shortages
- Optimized inventory management and production planning
- Increased customer satisfaction through reliable and timely deliveries
- Reduced environmental impact through fewer unnecessary deliveries and optimized logistics
Solution Structure and Development Phases
The solution is divided into three development phases to gradually expand functionality and the precision of predictions:
- Phase 1: The system relies solely on historical data and customer data to establish a baseline for predictions.
- Phase 2: Integration of IoT data from coffee machines enables real-time consumption analysis and improves prediction accuracy.
- Phase 3: In the final phase, neural networks are used to combine both historical and real-time data, further enhancing predictions and personalizing the ordering experience.
Benefits for Bentax
The tailored solution provided by Ambolt AI means that Bentax can:
- Optimize delivery accuracy and inventory management
- Improve customer satisfaction through automated, precise reorders
- Reduce environmental impact by avoiding unnecessary deliveries and optimizing logistics
- trengthen their market position by offering data-driven solutions that create value for customers
The solution is designed to be scalable and adaptable over time, enabling Bentax to leverage more data and meet future needs.
Future Opportunities and Further Development
Ambolt AI and Bentax have a long-term plan to expand the solution with additional features, such as alerts for abnormal patterns, targeted offers based on existing customer data, and recommendations for environmentally friendly products.
The goal is to create a solution that not only improves the ordering process but also supports sustainable business practices.
The overall project goal is completion by December 2024, and both parties expect the collaboration to result in improved processes, increased customer loyalty, and a more sustainable business approach.
Conclusion
This project demonstrates how the collaboration between Bentax and Ambolt AI creates tangible benefits for both Bentax and its customers through digital innovation. Ambolt AI’s expertise in artificial intelligence and data-driven solutions provides Bentax with a valuable partner to support their continued growth and sustainable development. Together, they are shaping a future where data and technology are used to improve workflows, enhance customer experiences, and reduce environmental impact.